TERMS AND CONDITIONS – SUMMARY

Overview

Welcome to our online store. These Terms and Conditions govern your access to and use of our website, online store, products and related services (the “Services”).

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our Services.

By accessing, browsing or using our Services, you agree to these Terms and Conditions and to our Privacy Policy. If you do not agree, you should not use our Services.

1. Access and Accounts

You must be of legal age in your country or region of residence to use our Services.

When placing an order or creating an account, you agree to provide accurate, complete and up-to-date information, including billing, payment and shipping details.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activities carried out through your account.

2. Products

We make every reasonable effort to accurately display and describe our products. However, colours, appearance and other visual characteristics may vary depending on your device and screen settings.

Product descriptions, availability and quantities may be changed or discontinued at any time without prior notice.

3. Orders

By placing an order, you submit an offer to purchase our products. We reserve the right to accept, reject, modify or cancel an order where permitted.

An order is considered accepted only after confirmation and successful payment processing.

Please check your order carefully before submitting it, as cancellation may not always be possible once the order has been accepted.

Returns, exchanges and refunds are governed by our Refund Policy.

Products purchased through our store are intended for personal or household use unless otherwise agreed.

4. Prices and Payments

Prices, discounts and promotions may change without prior notice.

The price applicable to your purchase will be the price displayed when your order is submitted and confirmed.

Unless otherwise stated, additional costs such as taxes, shipping charges, customs duties or import fees may apply.

You agree to provide accurate and valid billing and payment information and confirm that you are authorised to use the selected payment method.

5. Shipping and Delivery

Delivery times are estimates and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs procedures or circumstances beyond our reasonable control, subject to any mandatory rights available to consumers under applicable law.

6. Intellectual Property

All content available through the Services, including trademarks, logos, text, images, graphics, videos, audio, product reviews and website design, is protected by applicable intellectual property laws and belongs to us, our licensors or other respective owners.

Content may be used only for personal and non-commercial purposes unless prior written permission has been granted.

Shopify names, logos and trademarks belong to Shopify.

7. Third-Party Tools and Services

Our Services may provide access to tools, services, websites or content operated by third parties.

Such third-party services are provided subject to their own terms and conditions. We are not responsible for third-party websites, products, services or content.

You should review the relevant third-party terms and policies before using their services or completing transactions with them.

8. Shopify

Our online store is powered by Shopify. However, purchases made through our store are transactions directly between you and our business.

Shopify is not the seller of the products offered by our store and is not responsible for the products or services purchased from us, except where otherwise required by applicable law.

9. Privacy

Personal information collected through our Services is processed in accordance with our Privacy Policy and, where applicable, Shopify’s Privacy Policy.

Because our store is hosted by Shopify, certain personal information may be processed by Shopify and other service providers in order to operate, secure and improve the Services.

For further information, please refer to our Privacy Policy.

10. Reviews and Feedback

If you submit reviews, suggestions, comments or other content (“Feedback”), you grant us permission to use, reproduce, modify, publish and display such Feedback as permitted by applicable law.

You are responsible for ensuring that your Feedback is accurate, lawful and does not infringe the rights of third parties.

We may remove content that is unlawful, offensive, misleading, inappropriate or infringes intellectual property rights.

11. Errors and Inaccuracies

Information on our website may occasionally contain errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, shipping costs or delivery times.

We reserve the right to correct such information and, where permitted by law, modify or cancel affected orders.

12. Prohibited Uses

You may use our Services only for lawful purposes.

You must not use the Services to violate any law, infringe intellectual property or privacy rights, transmit malware, provide false or misleading information, impersonate another person, send spam, interfere with website security or misuse our systems.

Automated systems, bots, scraping tools or AI agents may not access or interact with the Services in violation of our technical restrictions or access rules.

We may restrict or terminate access where these Terms are violated.

13. Automated Agents

Automated or semi-automated agents interacting with the Services must clearly identify themselves and comply with our technical requirements.

Agents must not disguise themselves as human users, bypass CAPTCHA systems, evade security measures or circumvent restrictions intended to control automated access.

We may restrict or prohibit access by automated agents at any time.

14. Termination

We may suspend or terminate access to the Services where permitted under these Terms and applicable law.

Any provisions which by their nature should continue after termination, including intellectual property, liability and privacy provisions, will remain effective.

15. Disclaimer of Warranties

The Services and information available through them are provided subject to applicable law.

While we aim to provide accurate and reliable information, we cannot guarantee that the website will always be uninterrupted, error-free or completely secure.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, we and our service providers will not be liable for indirect, incidental, special or consequential damages resulting from the use of the Services or products purchased through them.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law.

17. Indemnification

Where permitted by applicable law, you agree to indemnify us, Shopify and our respective affiliates, employees, agents and service providers against claims or losses resulting from your unlawful use of the Services, your violation of these Terms or your infringement of third-party rights.

18. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referred to on our website, constitute the agreement governing your use of the Services.

Failure to enforce any provision does not constitute a waiver of that provision.

20. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may transfer our rights and obligations where permitted by applicable law.

21. Governing Law

These Terms are governed by the laws applicable to the jurisdiction in which our business is established, without prejudice to any mandatory consumer protection rights applicable to you.

22. Changes to These Terms

We may update these Terms from time to time.

The current version will always be available on this page. Where required by applicable law, we will provide notice of material changes.

Continued use of the Services after changes become effective constitutes acceptance of the updated Terms, where permitted by law.

23. Contact Information

For questions regarding these Terms and Conditions, please contact:

Erboristeria Fiorella
Email: erboristeriafiorella@gmail.com