Shipping policy

Shipping Information

Orders placed through our online store are prepared and handed over to the delivery service as quickly as possible.

Preparation and delivery times may vary depending on product availability, the destination, the time of year, and the shipping service used. Any delivery times indicated during the purchase process are therefore to be considered estimates.

Shipping costs, where applicable, are displayed to the customer during the checkout process and prior to final order confirmation.

Once the order has been handed over to the delivery service, the customer will receive—where available—the information needed to track its status.

Delays caused by the carrier, peak periods, public holidays, weather conditions, force majeure, or other circumstances beyond the seller's direct control may result in changes to the estimated delivery times.

The customer is responsible for providing a correct and complete delivery address and for carefully verifying the details entered when placing the order.

If the package shows obvious signs of damage upon delivery, the customer is advised to report this promptly and, where possible, accept the delivery with a reservation.

For information regarding an order or shipment, please contact us at:

erboristeriafiorella@gmail.com